Shipping policy

 

At Muhammad Shahzad Store, we are committed to delivering your orders safely and as quickly as possible across Pakistan.

1. Delivery Areas

We currently offer delivery across Pakistan, including major cities and most nationwide locations.

Some remote areas may require additional delivery time depending on the courier service.

2. Processing Time

Orders are normally processed within 1–3 business days after they are placed.

Once your order has been processed and shipped, you will receive your order through our courier delivery service.

3. Delivery Time

Estimated delivery time is:

  • Major Cities: 2–5 business days

  • Other Areas: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather, public holidays, courier delays, or other circumstances beyond our control.

4. Cash on Delivery

We offer Cash on Delivery (COD) on eligible orders across Pakistan.

Customers can pay the order amount to the courier at the time of delivery.

Please make sure that your phone number and delivery address are correct when placing your order.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, we may offer free shipping or promotional shipping offers.

6. Order Tracking

Once your order has been shipped, tracking information may be provided through SMS, WhatsApp, email, or another available communication method.

You can use the provided tracking information to check the status of your shipment.

7. Incorrect Address or Phone Number

Customers are responsible for providing a correct and complete delivery address and active contact number.

If incorrect information causes a delivery failure, additional delivery charges may apply or the order may need to be placed again.

8. Failed Delivery

If the courier attempts delivery and the customer is unavailable, unreachable, or refuses the package, the order may be returned to us.

For Cash on Delivery orders, repeated failed or refused deliveries may affect eligibility for future COD orders.

9. Damaged or Missing Items

If your package arrives damaged or an item is missing, please contact our customer support as soon as possible after receiving the order.

We may request photographs or other information to investigate the issue and provide an appropriate solution.

10. Delays

While we aim to deliver all orders within the estimated timeframe, delivery may occasionally be delayed because of courier issues, weather conditions, public holidays, high order volumes, or other unforeseen circumstances.

We appreciate your patience and understanding in such situations.

11. Contact Us

If you have any questions regarding your shipment or order, please contact our customer support team.

Store: Muhammad Shahzad Store
Country: Pakistan
Customer Support: Please use the contact information provided on our website.